Business Reputation Management

I still remember the sinking feeling in my stomach three years ago when I realized my neighbor’s small hardware store was outranking my business, even though I had twice the experience and, frankly, better service. I was checking my phone every morning, hoping for a local listing win, but I was stuck on page three, […]

I remember sitting in my office three years ago, staring at a screen that told me I didn’t exist. My shop was open, the lights were on, and I had the best coffee in the zip code, but according to Google Maps, I was a ghost. I’d refresh the page, zoom in until I could […]

I remember the exact moment I realized I was blowing it. I was sitting in my office, coffee gone cold, watching my competitor—a guy who barely knows the industry—sit pretty at the top of the local map pack. My business? Nowhere. I had been ignoring those little notification pings on my phone, thinking that a […]

I remember sitting in my office three years ago, staring at my phone screen until my eyes blurred. I’d just finished a job that was, frankly, a masterpiece. Yet, when I searched for my own services, I was nowhere to be found. The guy three blocks over—the one who uses sub-par materials and cuts every […]

I sat there for three days, staring at a scathing one-star review that felt like a punch to the gut. I was angry, sure, but mostly I was stubborn. I figured if I just ignored the ‘troll,’ the problem would disappear into the digital ether. I was dead wrong. Within a week, my shop didn’t […]

I was sitting in my truck, checking my phone for the tenth time that hour, hoping to see a notification that a new review had landed. I had just spent four hours fixing a plumbing nightmare for a homeowner who was so relieved she practically hugged me. She swore she’d leave a review before dinner. […]

I’ll never forget the sinking feeling I felt when I saw a negative review pop up overnight. It was a small business, but that one star rating threatened to undo months of diligent local SEO efforts. I knew that responses mattered, but honestly, I underestimated just how much speed played into the game. The lightbulb […]